TERMS & CONDITIONS

Last Updated: 10 September 2026

Welcome to PremiumKart.store. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

1. General

PremiumKart.store provides customers with access to a variety of useful consumer products across different categories.

We reserve the right to modify, update, discontinue, replace, or change products, prices, offers, website content, policies, or these Terms & Conditions at any time, subject to applicable law.

Continued use of the website after changes constitutes acceptance of the updated terms where permitted by law.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and other information displayed on our website are accurate.

However, actual product appearance, colour, packaging, labelling or minor design details may vary because of screen settings, manufacturing updates, supplier changes or product batches.

Such minor variations that do not materially affect the product's intended functionality will not normally constitute a defect.

If a product received is materially different from the product ordered, please contact us according to our Return & Refund Policy.

3. Prices

All prices displayed on PremiumKart.store are in Indian Rupees (INR) unless otherwise stated.

Prices, promotions and discounts may change without prior notice. The price applicable to an order will normally be the price displayed and accepted at the time the order is placed, subject to correction of genuine pricing or technical errors as permitted by applicable law.

Promotional offers, coupons and discounts may have separate eligibility requirements and may be modified or withdrawn according to their stated terms.

4. Order Acceptance

Placing an order does not necessarily mean that the order has been finally accepted.

We reserve the right, where reasonably necessary, to verify, hold or cancel an order because of circumstances including:

• Product unavailability
• Incorrect customer or delivery information
• Suspected fraudulent activity
• Duplicate or suspicious orders
• Pricing or technical errors
• Serviceability problems
• Payment failure
• Quantity limitations
• Other legitimate operational reasons

Where a prepaid order is cancelled by us and payment has already been successfully received, the applicable amount will be refunded in accordance with our refund policy and applicable law.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and serviceable locations.

COD availability is not guaranteed for every order, customer, PIN code or product.

We may use reasonable order-verification procedures, including phone, SMS, WhatsApp or other permitted communication methods, before dispatching COD orders.

We reserve the right to restrict COD availability where reasonably necessary because of repeated refused deliveries, unverifiable orders, suspected fraud or other legitimate operational concerns.

6. Prepaid Orders

Customers may be offered additional discounts or benefits for making payment online.

Any prepaid discount, including offers such as ₹100 OFF, is subject to the conditions displayed at the time of purchase.

Payment processing may be provided by authorised third-party payment service providers. We do not directly control banking networks or payment gateway processing times.

7. Shipping & Delivery

We currently provide shipping to serviceable locations in India.

Estimated delivery periods displayed on the website are estimates and not guaranteed delivery dates, unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, strikes, natural events, operational disruptions, incorrect addresses or other logistics issues.

We will make reasonable efforts to facilitate delivery but cannot guarantee delays will never occur.

8. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate information, including:

Full name, complete delivery address, PIN code and active telephone number.

Customers should carefully check these details before submitting an order.

We may not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer, except where otherwise required by law.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has entered processing, packing or dispatch, cancellation may no longer be possible.

We reserve the right to determine whether an order can still be cancelled based on its fulfilment status, subject to applicable law and our published cancellation policy.

10. Returns

We generally do not accept returns simply because a customer changes their mind, no longer wants the product, dislikes a non-defective product, or ordered the wrong product, unless a particular product expressly states otherwise or applicable law requires otherwise.

However, customers may contact us regarding eligible issues involving products that arrive:

Damaged, defective, incorrect, materially different from the product ordered, or incomplete.

Such claims must follow our published Return & Refund Policy and applicable consumer law.

11. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or incomplete product, please notify PremiumKart within 7 days of delivery.

Customers may be required to provide reasonable evidence such as photographs, packaging photographs, order information and/or an unboxing video where available.

Failure to provide an unboxing video alone will not automatically invalidate a claim where other adequate evidence establishes a genuine issue.

Once the issue is verified, we may provide an appropriate remedy such as replacement, refund or another remedy required by applicable law.

12. Refunds

Approved refunds for prepaid orders will generally be processed back through the original payment method where technically possible.

Banking institutions and payment processors may require additional time after we initiate a refund before the amount appears in the customer's account.

PremiumKart does not control processing delays caused solely by banks, card networks, UPI providers or payment gateways.

13. Refused COD / Failed Deliveries

Customers placing COD orders should place orders only when they genuinely intend to accept delivery.

Repeated unjustified refusal of confirmed COD orders may result in COD being restricted for future purchases from that customer, telephone number, address or account where reasonably necessary to prevent abuse.

This does not affect legitimate customer rights concerning damaged, defective, incorrect or otherwise non-conforming goods.

14. Promotions & Discount Codes

Promotional codes, prepaid discounts and special offers:

may be subject to eligibility conditions; may have expiry dates; may not be combined with other offers unless specifically stated; and may be restricted to selected products or customers.

We reserve the right to reject fraudulent, manipulated or unauthorised use of promotions.

15. Intellectual Property

Unless otherwise stated, PremiumKart.store branding, logos, website design elements, original text, graphics and other proprietary website content belong to PremiumKart or are used under appropriate permission.

They may not be copied, reproduced, distributed or commercially exploited without appropriate authorisation.

16. Prohibited Use

Customers must not use PremiumKart.store for fraudulent, unlawful, abusive or malicious activities.

Attempts to manipulate discounts, payment systems, checkout processes, website functionality or promotional offers may result in order cancellation or restriction of access where appropriate.

17. Third-Party Services

Our store may rely on third-party services for functions such as payments, checkout, logistics, analytics, communications and fulfilment.

Those services may have their own terms and privacy practices.

We are not responsible for independent third-party systems or outages outside our reasonable control, but nothing in this clause removes responsibilities that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, PremiumKart will not be liable for indirect, incidental, special or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

19. Fraud & Abuse

PremiumKart reserves the right to investigate orders reasonably suspected of fraud, payment abuse, promotional abuse or other unlawful activity.

Where reasonably justified, we may cancel affected orders, restrict future transactions or provide relevant information to payment providers, logistics partners or lawful authorities as permitted or required by law.

20. Privacy

Personal information collected through PremiumKart.store will be handled according to our Privacy Policy and applicable law.

Customers should review the Privacy Policy to understand how information may be collected, used and processed.

21. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute will be handled in accordance with applicable Indian law and applicable jurisdictional requirements, including mandatory consumer-protection rights.

22. Consumer Rights

Nothing contained in these Terms & Conditions is intended to waive, restrict or override rights that customers are legally entitled to under applicable Indian consumer-protection laws.

If any provision of these Terms conflicts with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict.

23. Contact Us

For questions regarding an order or these Terms & Conditions, customers can contact us through the contact information published on PremiumKart.store.